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Barclays closed my account but where is the cash? | Money

I have had a Barclays bank account for almost 40 years and kept it when I moved to Greece. When, after Brexit, Barclays decided to close the accounts of non-UK residents, I was not happy, but I accepted that it was their decision.

However, my account has been closed and weeks later no one can tell me what has happened to my money or when it will arrive. My account contained almost €6,000 (£5,070).

I received a letter from Barclays containing an “Account Closing Instructions” form to complete and return by June 12th. I did this and sent it via registered mail to the UK and the tracking service confirmed it was received on 18th May.

I didn’t hear anything else so I called them on July 6th for a status update. They confirmed that the account had been closed at the end of June, but could not say whether or not the money in the account had been transferred, and you should “wait and see”.

Given that my account balance was just under €6,000, I became even more concerned when I received another letter from Barclays dated May 25 (one week after receiving my closure form) advising me that they would close the account if they didn’t know. Nothing from me. for June 12. I received this second letter on July 15.

Can you help me find out what happened to my money?

MC, Thessaloniki

The good news is that we were able to reunite you with your cash. Barclays explains that he was unable to accept the closing instructions he provided and responded to him immediately, but unfortunately he did not receive this letter and this resulted in the account being closed.

Barclays says: “As a sheltered bank, our Barclays UK products are designed for customers within the UK. We continue to review the services we offer to retail clients within the European Economic Area. When we make the decision to stop offering products and services, we contact affected customers to notify them in advance of this decision and outline the next steps they should take.”

In order to release the funds, the bank needed more information from you, which you provided, and now the funds will be transferred to your Greek bank account. He has also added a payment of £200 to the total amount for his inconvenience.

He is very grateful for our help, but wonders how many other people might be in a similar situation.

We welcome letters, but cannot respond individually. Email us at consumer.champions@theguardian.com or write to Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Include a daytime phone number. Submission and publication of all letters is subject to our terms and conditions.

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